Terms & Conditions

These terms and conditions and your use of this website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This law does not affect your statutory rights.

Before you place an order, if you have any questions or queries concerning these terms & conditions, please do not hesitate to contact us on 01525 450 140 or email us on [email protected]

All prices on this site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

Collection Policy & Terms

You will be able to collect your turkey on the advertised date from Watergate Farm. Purchases not collected on the advertised day will be kept for 7 days, after which we reserve the right to dispose of the uncollected items, in which case no refund will be given.

Prices, Description & availability of goods

Prices and availability of goods are subject to change without notice. However the customer will only pay the price of goods at the time of purchase.. We will always do our very best to achieve exact weights, however due to natural variations we cannot guarantee precise weights.

Whilst we take the utmost care to ensure that all product descriptions, images, information & prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions.

Orders will be accepted & processed at our sole discretion & we reserve the right to decline orders without providing an explanation.

Payment

All of our online payments will be processed through PayPal. We use PayPal to ensure the highest possible level of security and fraud protection available for all of our customers. We currently accept all of the major credit & debit cards, apart from American Express. All transactions are shown in pounds sterling (£).

Complaints

Should you have any form of complaint regarding any service or product that you have received from Watergate Farm, please call us on either 01525 450 140 or email us at [email protected] We will always aim to acknowledge complaints within 3 working days. If you wish to write, please send all post to: Watergate Farm, Hockliffe, Nr Leighton Buzzard, Bedfordshire, LU7 9LN

Cancellation/Returns

If you are unsatisfied with a product, please do contact us and we will resolve the matter either through a refund or replacement, at our discretion.

You have the right to cancel any order made, unless the order has already been collected in which case we will be unable to cancel the order.

We reserve the right to offer conditions on refunds based on quality reasons. We may ask for you to provide evidence of any quality issue, and may make arrangements for these items to be collected or returned to us. Failure to provide evidence, or make such items available for return, could compromise your ability to have a refund. All refunds are at the company’s discretion. All refunds will be processed within 10 working days of an agreed refund amount.

Copyright & Trademark

We reserve all copyright of content provided on this website (including photos, illustrations, designs, logos & text written) and otherwise as produced. Any infringement, whether by the replication of photographs or the repetition and/or plagiarism of print, will not be tolerated and we reserve the right to raise legal proceedings to protect its commercial interests.

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